Refund Policy: Transparent and Flexible
Lalala Travel’s refund policy is built on blockchain technology, ensuring that every transaction is recorded and executed transparently and securely. Refund transactions are not only swift but also allow users to track the entire process on the blockchain, guaranteeing transparency and accuracy.
a. Refunds in Lalala Tokens
One of the unique features of Lalala Travel is the cashback program through Lalala Tokens. With each successful transaction, you can receive a cashback of up to 5% in Lalala Tokens. These refunds can be used to pay for other services within the Lalala Travel ecosystem, accumulated for additional rewards, or to participate in decentralized financial (DeFi) activities.
b. Refund Conditions
– Cancellation Before the Deadline: Users can request a refund if they cancel a service before the specified deadline. The refund request period and the refund rate will be clearly stated in the terms of each specific service, and this process will be carried out automatically through smart contracts.
– Refunds Due to Technical Issues: If there is a technical issue from the system or service provider that prevents you from using the service as desired, Lalala Travel commits to a full refund.
– Refund Fees: Lalala Travel does not apply hidden refund fees. Any fees, if applicable, will be clearly communicated before proceeding with the transaction. This ensures that users can trust the transparency of the platform.
Privacy Policy: Absolute Security with Blockchain and AI
The privacy of users is always a top priority at Lalala Travel. With blockchain technology, the platform ensures that all personal data and transactions are encrypted and absolutely protected. Unlike traditional centralized systems, Lalala Travel does not store user information on centralized servers; instead, it uses decentralized technology to ensure that no one, including the development team, can access or use your data without permission.
a. Personal Data and Information Security:
Lalala Travel only collects the necessary data required to provide services, such as contact information and transaction history. However, this data will be encrypted and stored on the blockchain with absolute security mechanisms. This means that users will have complete control over their information and can choose how their data is used.
- Multi-layer Security: Lalala Travel employs multi-layered security measures, from encrypting personal data to multi-factor authentication (MFA) during login or when carrying out financial transactions.
- Web3 and Data Control: Thanks to Web3, users can self-manage and own their data. You can choose whether or not to share your data with service providers or third parties, with absolutely no interference from Lalala Travel.
b. Commitment to Security:
Lalala Travel is committed to not sharing, selling, or providing your personal information to third parties without your consent. Any violations of privacy will be addressed according to legal regulations and the platform’s privacy policy.
Terms of Use: Ensuring Fairness and Transparency
The terms of use of Lalala Travel are designed to ensure fair rights for all stakeholders, including users, service providers, and the platform management system. All transactions, services, and activities on Lalala Travel comply with principles of transparency, fairness, and safety.
a. User Rights and Responsibilities
– Right to Access: Users have the right to access and use all services offered by Lalala Travel, including ticket booking, room reservations, tours, and other utility services.
– Legal Use: You are responsible for using the Lalala Travel platform and its services legally, without engaging in fraud, forgery, or violations of platform regulations.
– Account Protection: Users are responsible for protecting their accounts, including passwords and login information. Lalala Travel encourages users to activate enhanced security measures such as multi-factor authentication (MFA) to ensure account safety.
b. Service Provider Responsibilities
– Transparent Service Provision: Travel service providers participating in the Lalala Travel ecosystem are responsible for providing accurate information about their services, including prices, usage conditions, durations, and related commitments.
– Complaint Handling: In the event of issues or complaints from users, providers must handle them promptly and fairly. Lalala Travel employs smart contract mechanisms to monitor and ensure that these commitments are fulfilled.
c. Lalala Travel’s Rights and Responsibilities:
– Lalala Travel is responsible for ensuring the platform operates smoothly, securely, and complies with privacy and security regulations. The platform will not be liable for technical issues from third parties but is committed to assisting users in resolving complaints and refund requests when necessary.
– User Rights Protection: Lalala Travel has the right to suspend or terminate a user’s account if fraudulent activities or violations of the terms of use are detected.
– Commitment to Sustainable Development: Lalala Travel is committed to building a sustainable travel ecosystem where all transactions and interactions are transparent and fair. Additionally, the platform will continuously upgrade its systems to provide the best experience for users.
